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概要
To be a part of a growth oriented challenging environment where my Educational, Technical, Analytical and Leadership skills are utilized to the optimum, which adds to the institution and individual growth. I have experience of working in the front line helping clients and colleagues to resolve complex technical IT issues. Possessing good client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company.
工作经历
IT Officer
1. Fixes laptop related issues for all employees “remote support as well”.
2. Evaluates and checks the purchase of Laptops.
3. Resolves the software and even hardware issues.
4. Follows up with suppliers for warranty related cases
5. Handles Wi-fi, Internet issues resolution and follow with Nayatel.
6. Handles Printer, Scanner, Photo copier installation and fault resolutions.
7. Supports in LAN issues, connectivity.
8. Takes care of Server related issue resolution.
9. Follows up with other resources for employees issues resolution like email syn, email creation
(new appointments), email deletion (resigned), assets collection.
10. Handles IT related assets management and record keeping.
11. Takes care of teams related issues resolution (in case if support required remotely and even in
north)
IT-Support Engineer(Jazz IT Helpdesk)
.Managed servers, workstations, computers, laptops, printers, routers, switches and existing network applications.
▪Conducted daily system health checks.▪Diagnosed and resolved all technical issues related to hardware and software.
▪Supported all LAN, WAN and other networking systems.
▪Developed expertise to train staff on new technologies.
▪Providing Tier-I support to all the VIP users Including all Department Heads & Foreign Delegations
▪Management of IT operations i.e., Installing and configuring desktop/laptop hardware,
operating systems, troubleshoot networks, Installation & troubleshooting of standard enterprise software applications and communication with vendor and client end support.
▪Installation & troubleshooting of Lync, database applications, clients & digital certificates.
▪Develop and maintain excellent working relationship with other departments/organization
/clients ensuring department/ organization image is well-received and presented
positively & professionally.
I.T internee
• Provide Desktop Support in Site Office PGCL
• Support and Maintain MS Desktop Setting up and configuring new laptops and desktops
• Install authorized software to laptops and desktops
• Completing internal user moves including phones
• Patching of Network and phones
• Making of Cat 5,6 network cables where necessary
• Creating purchase requisitions for IT hardware/Software
• Configuring users Email account
• Fault Finding to Laptops and Desktops
• Working extra hours to meet deadlines as required and where reasonable
• Provide assistance and support to colleagues in I.T related matter
• Install new products, updated and solutions, profile to the relevant IT equipment as per company policies and IT Standards Perform
• Physical Check to ensure working of equipment
• Keep the inventory of the workstation and printers on the assets management module
• Maintaining and upgrading IT inventory from time to time
• Network Printers/Scanners/Fax-LAN Connectivity and user Management Maintenance
• Installation of ODF’s
• Splicing of Optical Fiber Cables
• OFC Connectors (FC/PC,SC,LC)
• Survey for the Laying of OFC
I.T trainee
• Provide Desktop Support in Site Office PGCL
• Support and Maintain MS Desktop Setting up and configuring new laptops and desktops
• Patching of Network and phones
• Making of Cat 5,6 network cables where necessary
• Creating purchase requisitions for IT hardware/Software Provide assistance and support to colleagues in I.T related matter
• Install new products, updated and solutions, profile to the relevant IT equipment as per company policies and IT Standards Perform
• Network Printers/Scanners/Fax-LAN Connectivity and user Management Maintenance
• Installation of ODF’s
• Splicing of Optical Fiber Cables
• OFC Connectors (FC/PC,SC,LC)
• Survey for the Laying of OFC
